New Problem Payments Dashboard

Reduce the time spent managing payment issues with a central dashboard that highlights failed payments, tracks collection progress and improves visibility across your club.

Collecting membership fees, subscriptions and recurring payments is a vital part of running a successful sports club. However, keeping track of failed or cancelled payments can often be time-consuming and easy to overlook.

That’s why we’ve launched the new Problem Payments Dashboard, giving clubs a simple way to identify, monitor and resolve payment issues before they impact club finances.

Available to Webmasters with access to the Shop and Payments area of the Club Admin Dashboard, the new feature provides greater visibility of payments that require attention, helping volunteers spend less time chasing information and more time supporting their members.

What’s New?

The Problem Payments Dashboard brings together all failed and cancelled payments into one central location, making it easier than ever to stay on top of outstanding issues.

View Failed and Cancelled Payments

Quickly identify payment records that require attention through a dedicated dashboard within Club Admin.

Whether a payment has failed or a member has cancelled an ongoing payment assignment, you’ll have a clear view of the records that may need follow-up.

Track Expected vs Collected Payments

For each payment assignment, clubs can now see how many payments have been missed for the member’s assignment

This includes:

This additional visibility makes it easier to understand the impact of failed payments and identify members who may have fallen behind.

Access Member Payment Details

Need more information?

The dashboard provides direct links to the member’s payment assignment, allowing administrators to quickly investigate issues and review payment history without searching through multiple screens.

Automated Payment Reports

To help clubs stay proactive, Webmasters can now subscribe to automated payment reports.

Choose to receive updates:

Each report highlights failed and cancelled payments that require attention, helping clubs maintain visibility without needing to regularly check the dashboard.

Designed to Help Clubs Stay in Control

The Problem Payments Dashboard has been developed to give clubs greater oversight of their recurring income and simplify the process of managing payment issues.

By bringing failed and cancelled payments into one place, clubs can identify problems earlier, reduce missed income and spend less time manually reviewing payment records.

Coming Soon

We’re already working on additional improvements to make payment management even easier.

Future updates will include:

Automated emails to members when a payment fails, prompting them to take action such as updating their card details
More detailed information explaining why a payment has failed

These enhancements will help clubs resolve issues faster while reducing the administrative burden on volunteers.

The Problem Payments Dashboard is available now within Club Admin. Log in today and take greater control of your club’s payments.